GENERAL TERMS AND CONDITIONS OF SALE
1. Identifying data of the owner
These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, loaned or carried out from the online store located on the website https://www.infilshop.com of which it is the owner Joel Ibañez Miquel (hereinafter Gamer Craft), with Tax Identification Number or Code No. 39387709W, registered office at Calle Sant Josep, 4, 2-1, 08840, Barcelona, Spain.
These terms and conditions may be modified by Gamer Craft at any time, the user being informed of the existence of any new version of these that contains substantial changes.
2. The user
Access, navigation and use of the Website, confers the condition of user, for which reason, from the beginning of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, are accepted, without prejudice to the application of the corresponding mandatory legal regulations depending on the case.
The User assumes his responsibility for a correct use of the Website. This responsibility will extend to:
Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchase.
Provide truthful and lawful contact information, for example, email address, postal address and / or other information.
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is aimed mainly at Users residing in Spain. Gamer Craft does not ensure that the Website complies with the laws of other countries, either totally or partially.
3. Applicability of the general conditions
These conditions apply to all quotes, offers, activities, agreements and deliveries of products by or on behalf of Gamer Craft. Deviation from these conditions is only possible if the parties have explicitly agreed to do so in writing.
These conditions will regulate the use of the website https://www.infilshop.com that Gamer Craft makes available to its users and customers. The purchase at https://www.infilshop.com can be made from Spain, including the entire Spanish territory. The products that Gamer Craft sells through its website are mainly:
Exclusive handcrafted collectibles, figures, merchandising
These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.
Gamer Craft may modify them without prior notice, so it recommends a periodic consultation of them, even more so when you are ready to make effective use of your online store located on the web https://www.infilshop.com. However, Gamer Craft is always committed to keeping them up to date, publishing the latest version and allowing their access and printing at any time.
5. Conditions of access and purchase
Access to the Gamer Craft Portal is free and attributes the status of User to whoever performs it, regardless of the subsequent use of the services offered.
The User must register in order to buy in our store by completing a form, which will involve assigning personal credentials made up of a unique identifier (which will be the email address) and a password, whose conservation and custody It will depend exclusively on the User, who must operate with them with due diligence. Therefore, you will not use other passwords that are not yours, in order to impersonate other Users in the use of https://www.infilshop.com.
The acquisition of the products at https://www.infilshop.com can only be made by users over eighteen (18) years old, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of illustration:
(i) Completion of the registration form or the identification form for previously registered users;
(ii) Screen display of the order summary, delivery conditions and shipping costs - where applicable -;
(iii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions and
(iv) immediate receipt of summary email in the account used in the registration or - failing that - in the shortest possible time and always before 8:00 p.m.
Next four hours.
The acquisition of products in https://www.infilshop.com for their subsequent distribution or resale is not allowed, either in public establishments or carried out in the domestic sphere. Gamer Craft will regulate and authorize the necessary permissions if at any time it consents, so it will reliably notify said authorization to the authorized agent.
All orders will be considered purchase offers subject to these terms and conditions. Gamer Craft reserves the right to accept them if the requirements provided in these are not met.
Once an order is placed, the system automatically generates a receipt of the order. However, this confirmation does not imply the automatic acceptance of the order, since Gamer Craft reserves the right to collect additional information, related to identity and address to guarantee both a correct delivery of the order, and to ensure the absence of related fraud. with transactions.
Orders can be made 365 days a year, at any time, except at times when the service is suspended for maintenance or other commercial circumstances and / or force majeure.
Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or due to insufficient stock, the user will have the option of waiting until the product is available or canceling the order.
Delivery shall be deemed to have occurred at the time the user or a third party indicated by him acquires material possession of the products.
The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the order confirmation date. In the event that the delivery date cannot be met, we will inform the user of this circumstance and will be offered the option to proceed with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid.
If the recipient is absent at the time of delivery, a notice will be left so that you can collect the shipment at the place and within the time limits indicated. After the period without the collection taking place, the shipment will be returned to Gamer Craft.
8. Price and payment
It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, together with shipping costs, which will be added to the final price to pay.
Prices can be modified by Gamer Craft at any time and without prior notice without affecting already confirmed orders. However, even confirmed Gamer Craft will not be obliged to attend orders when the price is incorrect, especially when the error is manifest and easily recognizable.
The accepted means of payment are:
Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
Payment by PayPal.
Gamer Craft reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of https://www.infilshop.com being able to make claims for this reason. However, if the change in the payment method affects an order already placed, from https://www.infilshop.com we will contact the client to inform them of said change, offering them the option to cancel the order if they consider it. convenient.
Payment by credit / debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the information provided is correct. In order to provide maximum security to the payment system, https://www.infilshop.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system that is used confers total security to the transmission of data through the network. Customer data is fully confidential and protected. The data on the credit cards are not registered in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the financial entity of Gamer Craft, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, Gamer Craft is not responsible for any delay or lack of delivery and will not be able to formalize any Contract with the client. Gamer Craft reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, Gamer Craft will consider the order canceled.
9. Right of withdrawal
The User has the right to withdraw from the contract concluded through https://www.infilshop.com within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.
To exercise the right of withdrawal, the User must notify Gamer Craft of her decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). The User may use the model withdrawal form that is included at the end of these conditions, although its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by the User of this right is sent before the corresponding period expires.
In case of withdrawal, Gamer Craft will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the less expensive mode of ordinary delivery. offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which the User informs Gamer Craft of their decision to withdraw from the contract. Gamer Craft will proceed to make said refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; In any case, the User will not incur any expenses as a result of the refund. Gamer Craft may withhold the refund until the goods have been received, or until the User has submitted proof of their return, depending on which condition is met first.
The User must return or deliver the goods directly to Gamer Craft, without any undue delay and, in any case, no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract in the Gamer Craft address indicated at the beginning of these Conditions. The term will be considered fulfilled if the User returns the goods before said term has expired. The User must bear the direct cost of returning the goods.
The User will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
It is specified in this document that any Products not sealed after delivery or that may be returned for sanitary reasons or health protection purposes, will not be subject to withdrawal (including, but not limited to, any Care Products for beauty if its lid or closure is removed).
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods whose price depends on fluctuations in the financial market that Gamer Craft cannot control
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and that cannot be delivered within 30 days, and whose real value depends on market fluctuations that Gamer Craft cannot control.
The contracts in which the consumer and user have specifically requested Gamer Craft to visit them to carry out repair or maintenance operations.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, Gamer Craft offers a guarantee of two (2) years from delivery on all its products and we will proceed, as appropriate, with the repair, replacement, reduction of the price or refund of the amount of the product. If you have to make a warranty claim, please contact us through the means of contact provided above.
This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The products sold are also covered by a commercial guarantee to ensure their conformity and to ensure the refund of the purchase price, the replacement or the repair of the goods. It does not cover defects caused by abnormal or improper use or by a cause unrelated to the intrinsic qualities of the products.
11. Customer Service
Gamer Craft has a customer service so that the User can manage their claims, doubts, or can request guarantees and execute the right of withdrawal.
The User can direct their complaints, claims or requests for information to the Gamer Craft Customer Service, using any of the following ways:
- Sending an email to email@example.com
- Filling in the form available in the "Customer Service" section
All doubts and especially complaints and suggestions will be answered as quickly as possible, without exceeding in any case the deadlines established by current legislation.
Likewise, you will have proof of them by providing a written receipt, on paper or any other durable medium.
12. Protection of personal data
Joel Ibañez Miquel, is the Responsible for the processing of the User's personal data and informs him that this data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which it is provides the following treatment information:
End of treatment:
Maintain a commercial relationship with the User.
The personal data collected on this site are the following:
Account opening: when creating the user's account, their name, surname, telephone number, postal address, Age
Login: when the user connects to the website, they register, in particular, their surname, first name, access data, usage data, location and payment data.
Profile: using the services provided on the website allows you to enter a profile, which can include an address and a telephone number.
Payment: as part of the payment of the products and services offered on the website, the financial data related to the user's bank account or credit card are recorded.
Communication: when the website is used to communicate with other members, data regarding user communications is temporarily stored.
Cookies: Cookies are used when using the site. The user has the possibility of deactivating cookies from the configuration of her browser.
Use of personal data
The purpose of the personal data collected from users is to make the services of the website available to them, improve them and maintain a safe environment. More specifically, the uses are as follows:
access and use of the website by the user;
management of the operation and optimization of the website;
organization of the conditions of use of the Payment Services;
verification, identification and authentication of the data transmitted by the user;
Proposal to the user of the possibility to communicate with other users of the website;
implementation of user assistance;
personalization of services by displaying advertisements
User's navigation guide, according to their preferences;
fraud prevention and detection, malware (malicious software) and security incident management;
management of possible conflicts with users;
sending commercial and advertising information, according to user preferences.
Share personal data with third parties
Personal data can be shared with third parties in the following cases:
When the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts;
when the user posts publicly accessible information in the free comment areas of the website;
when the user authorizes a third party's website to access their data;
when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
if required by law, the website may transmit data to file claims against the website and comply with administrative and legal procedures;
Security and confidentiality
The website applies organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and that the website cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address Calle Sant Josep, 4, 2-1, 08840, Barcelona, Spain or to the email shop @ infilshop.com.
Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.
13. Language of the contract
These general conditions of sale are written in Spanish. In the event that they are translated into one or more foreign languages, the Spanish text will prevail in case of dispute.
14. Applicable law
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
(To be completed by the consumer, and will be sent by certified mail with acknowledgment of receipt,
within a maximum period of 14 days from the date of conclusion of the contract)
For the attention of:
Joel Ibañez Miquel
located at: Calle Sant Josep, 4, 2-1, 08840, Barcelona, Spain
phone number: 687927204
email address: firstname.lastname@example.org
I hereby communicate that I withdraw from the purchase made in your online store, which I identify below:
Name and surname of the buyer: ............................................ .................................................. ......
Purchaser's address: .............................................. .................................................. ....................
Buyer's email: ............................................. .................................................. ........
Order date: .............................................. .................................................. ...................................
Order reference: .............................................. .................................................. ...........................